This Standard Shipping Policy would be applicable for all global deliveries or orders received from our store global.vishalam.com

Minimum Order Value

There is no minimum order value.

Shipping Charges

International Shipping : Shipping charges are applicable for low value orders. For example, for USA & Canada, there is a flat charge of $15 for orders less than 3 KGs.  These charges are subject to periodical changes, based on market conditions.

International shipping charges fluctuate on a periodical basis depending on International Fuel Rates and our charges would be inclusive of the same.  One can check the current fuel surcharges and other by clicking their respective links : DHL and FEDEX  

Maximum Order Quantity

There is no maximum order quantity.  If your requirement are in bulk, please click here to send us a message or contact us through WhatsApp / Phone (+91-9123590196) or Email (customer@vishalam.com) with your requirement, and we will consider discounts, if any, and send you a separate quote. 

Order Processing & Transit Time

1. All Orders are generally processed on the same / next Business Day after receipt of order depending on the product and stock availability, unless customer has requested for delivery on a future date.
2. Some low-shelf-life Bakshanam Products & out-of-stock products may require fresh preparation after receipt of order, and in such situations, the processing date may get delayed accordingly.
3. All our products are prepared / processed in own manufacturing facility near Chennai.  
4. For Seer Bakshanam, we would require at least 10 days’ notice in advance for domestic deliveries, and 15 days’ notice for global deliveries to plan for your order.
5. You can place future delivery orders, by mentioning the date by when you require the products to reach you, and we will plan the dispatch date accordingly. 

Transit Times vary within India and depends on the country.  Generally, from the date of shipment (and you will get a system notification regarding the same) it gets delivered
   a)  within 5-10 business days for International Deliveries, depending on the location - for example, the current transit time to United States & Canada is 5 to 6 days (excluding weekends as the courier company's do not deliver on weekends)

The expected date of delivery would be communicated by FedEx / DHL directly and can also be tracked online.  These dates are indicative only and system generated and are not commitments either from us or by the courier company - they are subject to timely custom clearance (in India and the destination country), and these times are not within our or FedEx / DHL's control.

1. Business day calculations are subject to weekends (Saturday/Sunday) and all National / Festival holidays observed in Tamil Nadu, India and in the destination country.
2. We will take adequate consideration while packing products that require shipment.  However, damages to product during transit is beyond our control, and some damage should be normally expected, and no refunds would be applicable for the same.

The above shipment & transit times are purely informational and are for normal situations, and not binding.  There are many unforeseen circumstances which may impact operations right from pick-up to delivery from our side as well as at our logistics Partner.  From our Side, we would do our best to ship asap and track the shipment and ensure fast and safe delivery to all our customers.  Transit times are not guaranteed delivery dates.  Customers are advised to contact the courier's local office at their destination for updates and complaints.

Global Shipping

Currently, we ship to the following countries

1. North America : Canada (Select Provinces), Mexico, United States of America (48 Contiguous States)
2. Europe : Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland, United Kingdom, Austria, Hungary, Ireland, Portugal, Sweden, Russia (Select Regions), Bulgaria, Turkey
3. Pacific : Australia (Select Territories), New Zealand,
4. Asia : Bangladesh, Bhutan, Hong Kong SAR, Indonesia, Malaysia, Maldives, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Thailand
5. Middle East :  Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE

If you do not find your country in this list, please click here to send us a message or contact us through WhatsApp / Phone (+91-9123590196) or Email (customer@vishalam.com) with your requirement, and we will send you a separate quote immediately. 

Inclusions & Exclusions in International Shipping Price

Included
1.  Door to Door Standard Air Freight through DHL Express / FedEx International Priority
2.  Cost of Packaging, and Special Protection Packaging, if any required
3.  Cost of Shipping of Packaging
4.  Indian Goods and Service Tax for the Shipping Charges at applicable rates

Not Included
1.  Destination Taxes & Duties : Local Taxes, Duties & Levies applicable in your local Country / Province / County / City may be applicable.  Such additional charges, if any, may have to be borne by the Customer at the time of receiving the package. 

If the customer does not pay such charges, FedEx / DHL, and the package gets undelivered, and irrespective of whether the courier returns the package back to us or not, no refunds would be applicable on such orders.

2.  Remote Destination Charges, may be applicable to certain locations, even within a country - based on the accessibility of the delivery location.  Such charges would be known only after placement of order and would be payable by customer additionally.  Order would get processed only after this additional amount has been paid.  If this payment is not paid, the order shall be cancelled, and the amount would get refunded to the customer.

For any reasons whatsoever, if the customer is not available at the time of delivery, or if the delivery is refused by Customer, irrespective of whether FedEx / DHL returns the parcel to us or not, no replacement or refund would be applicable. Any disputes or delays arising out of door-locked reasons or any other local scenarios, customers are requested to deal directly with FedEx / DHL Local Customer Service, while we will do our best to support through FedEx / DHL India Customer Service.